Complaints Procedure
As an Appointed Representative of New Leaf Distribution Limited, we aim to provide you with a high standard of service. If you are unhappy with any aspect of our service, please let us know.
How to raise a complaint
If you are unhappy with any aspect of our service, please contact New Leaf Distribution Ltd directly using any of the following methods:
Call
01702 431130Write to us
New Leaf Distribution Ltd, 165–167 High Street, Rayleigh, Essex SS6 7QAOur commitment to you
We will acknowledge your complaint promptly and aim to resolve it within 8 weeks.
Still not satisfied?
If you remain dissatisfied after our response, you have the right to refer your complaint to the Financial Ombudsman Service (FOS), an independent body set up by law to resolve disputes between consumers and financial businesses.
Financial Ombudsman Service
Independent dispute resolution for financial services
Phone
0800 023 4567Address
Financial Ombudsman Service, Exchange Tower, London, E14 9SROpen Door Wealth is a trading style of Open Door Investment Services. FCA number 1017616 is an appointed representative of New Leaf Distribution Ltd who are authorised and regulated by the Financial Conduct Authority: FCA number 460421. Registered Office: 165–167 High Street, Rayleigh, Essex SS6 7QA.