Privacy Policy
To supply our customers with our services we need to use information about you, and some of that may be personal or private. This privacy statement explains what information we might collect about you, why we collect it, what we may use it for, and who we may give it to.
Last updated: 2025-03-19
Who are we?
We are Open Door Wealth, a trading style of Open Door Investment Services, and an appointed representative of New Leaf Distribution Ltd. We provide financial planning solutions and advice through experienced and qualified advisers based in the UK. Open Door Wealth and New Leaf Distribution jointly determine the purposes and means of processing personal client data relating to giving advice. This means we are joint data controllers for these core advice-giving activities and therefore responsible for managing this client data and ensuring compliance. However, Open Door Wealth is solely responsible for some activities, for example any direct marketing that we undertake.
What information do we collect about you?
The information we collect about you may vary based on what service we provide to you. Typically, we need details like:
- Your name and address so we know who you are and what services you need from us
- Your contact details like phone number or email so that we can keep in touch with you about our services
- Your bank account or other financial details so we can manage your payment for our services
If you are receiving some financial services advice, we will need to know more information about your current position. This might include information regarding your employment, your assets and liabilities, and some financial services products may require us to collect information about your health and lifestyle. We only collect information about you that we need to make sure you get the best service from us.
How do we collect information about you?
We prefer to collect the information we need directly from you. We will usually do this:
- When you complete our fact find and discussion document
- When you contact us for any reason
- If you complete an online form
- If you interact with us through the client portal
- If you complete a survey
- When completing application forms
What do we do with the information we collect about you?
We use your information in various ways, such as to:
- Meet the purposes that you provided your information for
- Provide you with the services you want
- Let you know about goods or services we feel would be beneficial to you
- Prevent fraud, money laundering and financial crime
- Confirm your identity
- Credit scoring and assessment, and credit management (where applicable)
- Keep our records accurate and up to date
- Comply with any legal or regulatory obligations we may have
Who do we share your information with?
We only share your information where we are permitted or required to by law, or where you have requested us to do so. We may share your information with:
- Any of your family, associates, or someone who represents you, where you have asked us to do so
- Our employees who provide you with our services
- Carefully selected organisations and specialists to help us provide you with our services
- Credit reference and fraud prevention agencies in order to help prevent and detect fraud as part of our due diligence process
- Any person, organisation or regulator where we are required to because of a court order, regulatory responsibility, legal duty or statutory obligation
Although we are a UK company, we may sometimes share your information with an organisation who is outside the UK. Such companies may also be outside of Europe. We may do this, but we will only do so where we are permitted to by law. Whenever we share your information we do everything we can to make sure it is protected from misuse or loss.
How do we look after and secure your information?
When we use information about you we take all reasonable efforts to do so fairly and lawfully. We never use information about you unless it is lawful for us to do so and we have a clearly defined need or purpose. When we collect information about you we ensure that we minimise what we collect. We try not to keep your information for longer than we need it and we ensure that the records we have about you are managed properly and deleted promptly and securely when we no longer need them. We take appropriate care to secure the information we hold about you. We have robust technical security such as passwords and information encryption. We also have policies and procedures to ensure your information is only available to our employees who need to see it to do their job, and we train those employees appropriately.
What are cookies and how do we use them?
A cookie is a piece of information that is stored on your computer's hard drive by your web browser. On visiting our website, your computer server will use the cookie to guarantee a secure connection. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may not be able to use certain features of this website. Open Door Wealth does not use cookies to store any personal data or browsing habits. Third parties such as advertising agencies and content providers may use cookies on this website to collect personal information about you. We recommend that you read the privacy statement of any third party before using their website.
Your rights
GDPR gives you certain rights towards your personal information. We take all reasonable efforts to ensure we allow you to exercise those rights.
Right to access
You have the right to see all the personal information we hold about you. If you want to see more of the information that we have about you, you can make a data subject access request. Once we receive your written request, any clarifications, and identification, we respond as soon as we can within 1 calendar month.
Right to stop damage or distress
Unless you have consented to us using your information, or have a contract with us, or we are acting to comply with a legal obligation or in a life or death situation, you can object to us using your personal information in a way that causes you substantial and unwarranted damage or distress. You can write to us and ask us to stop using your information in that way. We will respond within 21 days.
Right to have your information corrected
We take all reasonable steps to ensure that the information we have about you is accurate and up to date. If you think that what we have is not accurate or up to date, please tell us as soon as possible and we will ensure it is corrected.
Right to stop direct marketing
You have the right to opt out of marketing information and tell us what your communication preferences are by contacting us. You may opt out at any time if you do not want to receive any further communications of this nature.
To exercise your rights or make a data subject access request, please write to: Privacy Officer, New Leaf Distribution, 165–167 High Street, Rayleigh, Essex SS6 7QA. To ensure that we only give your information out to you and not someone else, you will need to provide us with two current forms of identification.
Data protection registration
The General Data Protection Regulation governs how we may use your personal information. We are registered under the Act and regulated by the Information Commissioner's Office (ICO).
Registration Number
ZB331979
Open Door Investment Services
Registration Number
Z966060
New Leaf Distribution Ltd
You can find more information on the ICO website or by contacting them at: Information Commissioner's Office, 165–167 High Street, Rayleigh, Essex SS6 7QA. Tel: 01625 545 700.
Changes to this statement
From time to time, we may amend this privacy statement to reflect changes in the law, guidance from the Information Commissioner's Office (ICO), our experience of handling your information, or for other legitimate reasons. We will do this by posting the amended privacy statement on our website. We therefore suggest you check our online privacy statement from time to time to make sure you are aware of the latest version.